Consumer Loan Procedures

We follow these procedures to ensure your satisfaction and safeguard your rights

Terms and conditions that govern our consumer loan services including general information about our services.

Companies part of the Crediterium group and its subsidiaries (collectively “Us”, “We” or similar term) collect and store information according to the dispositions in the Privacy Policy; any Personally Identifiable Information (“PII”) collected and received from you through your loan application for our Services is submitted voluntarily by you. We are committed to the protection and security of your PII that you provide us or that we obtain about you from third parties with your consent. We have implemented administrative, technical, and physical safeguards to protect and secure your PII. More information regarding PII and its use on our Site and in our Services can be found in our Privacy Policy.

You agree not to provide any user information that: (a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior; (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity; or (c) contains or transmits a virus or any other harmful component.

You give Us permission to verify the information you provided to us in your loan application for our Services. We may also use the information you provided to gather additional data related to your loan application for our Services. This information may come from a number of sources, including consumer reporting agencies and sources named in the loan application, and may be shared with our employees, affiliates, vendors, partners, and third parties as required to offer you a loan.

Important information about procedures for opening a new loan

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account with us for our Services. When you apply for a loan, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask for a copy of your driver’s license or other identifying documents, and we may use this information to verify your identity or other information you provide. This is expanded in our Anti-Money Laundering Policy.

Collection and use of bank account information

If we extend credit and provide our Services to you, we will consider the bank account information provided by you as eligible for us to process payments. In addition, as part of our information collection process, we may detect additional bank accounts under the ownership of you. We may consider these additional accounts to be part of the loan application process.

Credit reporting disclosure

We may make inquiries concerning your credit history and standing to third parties such as traditional and alternative credit reporting agencies, and may report information concerning your performance including, but not limited to, missed payments, or other defaults, to credit reporting agencies. Missed payments or other defaults on your loan may be reflected in your credit report.

Accuracy of your account information

In keeping with industry standards, we have procedures to ensure that your financial information is accurate, current, and complete. If you believe our records contain inaccurate or incomplete information about you, please notify us. We will investigate your concerns and correct any information we determine to be inaccurate.

Contact and marketing preferences

We may contact you by several methods, including but not limited to, electronic mail to any email address you provide, regular U.S. Postal mail to any address we have on file, calling you at any number you provide to us with an auto-dialer or pre-recorded message, and text messaging or via other mobile communications method, if you have provided your mobile telephone number to us. We may use one or all of these methods to contact you about your loan or application for our Services, inform you of promotions, savings, and/or services we believe may interest you, remind you of upcoming payments, and to communicate with you regarding collections and other loan-related issues.

It is your responsibility to keep your contract information up to date with Us. If we are unable to reach you using the contact information we have, we may reach out to third parties to obtain updated contact information for you. You authorize Us and Our authorized representatives to call you using a predictive dialer or other automated telephone dialing device during reasonable hours at any of the phone numbers you provide to us by pre-recorded message or live representative. However, you are not required to provide this authorization as a condition of entering into your loan. You may update your contact information and preferences by reaching our using the mechanisms described in the Contact Us section.

Certification and release

By consenting to the Terms of Use, you certify that the information you provide to Us is true, complete, and correct. You authorize Us, Our authorized representatives, servicers, and/or assignees to verify the information by contacting any of the persons or firms listed by you. You fully release all parties from claims of damage that may arise out of or relate to any such contacts. Any false information submitted by you shall be sufficient reason for denial of your request for our Services.

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